How to get in contactmake a referral

Announcement

Service Closure on Tuesday 12 November 2019

Please note due to a whole team development day, the service will be closed for 1 day on 12th November. This means we will not be able to respond to emails, answer calls or process referrals during this time.

Making a referral

 

Who can refer?

We provide courses and therapies to people who are registered with a GP in East Sussex (excluding Brighton and Hove), are over 18 and struggling with mild to moderate stress, anxiety and or low mood. We are not able to provide a service to anyone who is already open to another mental health service. Please note we are also not a priority service. If you need urgent support please use the numbers at the bottom of this page.

 

How can I refer? 

There are a number of ways to make a referral:

  • If you want to speak to someone first about the treatment options available, the quickest way to make a referral without delay is to do this online using the link below. 
  • If you prefer, you can still be referred by your GP or another health professional. You can ask them to support you with this.
  • If you are only interested in attending one of our Stress Control Courses you can find further details of these courses and registration forms on our courses page. You will not need to complete a full referral form via the link below.

 

What else do I need to know?

If you are already receiving support from our service or you have already completed a self-referral via a different route, for example with your GP please do not submit either a new referral or complete a course registration form.

Again, if you are only interested in attending the Stress Control Course please do not complete a self-referral form, go to the courses page instead.  This is because it may slow down the process and take longer for us to contact you if we receive multiple referrals from you.  

 

What happens when I refer online?

The self referral form has been designed to be easy to understand and gather all the information we need to arrange your first appointment.

Once complete, your referral will be live on our clinical system and means we'll be able to provide you with a response and the help you need sooner.

Once you have completed the referral, a member of the Health in Mind team will contact you.

Unless there is a reason why another service might be more helpful, we will arrange an initial appointment with you to assess your needs in more detail. 

This initial appointment might be over the telephone or it could be face to face depending on the circumstances. 

Please note we are not a priority service and may take up to 20 working days to get in touch. If you need urgent support please use the numbers at the bottom of this page.

 

What happens to my information?

Please be assured that this process is totally secure and complies with data protection and information governance requirements.

Please be aware that we will let your GP know that you have accessed Health in Mind. If you do not want this to happen, please let us know on your referral form. If you would like to know more about our confidentiality policy please download this here: Confidentiality policy

Support to access

If you have any additional support needs to enable you to access the service, please do not hesitate to contact us. For example; we are able to provide interpreters for those whose first language is not English, and signing services for those with hearing difficulties. 

When using this referral link you will be taken to a new patient portal. When you're completing the form please do not click the back button on your browser or the form will be reset and you may have to start again. If you are experiencing any difficulties with this form, please contact the service by email or phone using the details below. 

IMPORTANT NOTICE, Some users are currently experiencing problems using the online self-referral form (below). The problems appear to occur when using special characters (e.g. ?':/"-()&!). We are currently working to resolve this problem, in the meantime please aviod using these characters and contact us by email if you have any problems. 

 

General Contact info

 Please use our email address for all general and non urgent enquiries: 

* spnt.healthinmind@nhs.net

 

 

We can be reached by phone on: 44 (0) 300 00 30 130

 

Our office opening hours are Monday to Friday 9am-5pm. For support or advice outside of these hours please see alternative numbers below.

 

(*for Brighton and Hove residents contact the Brighton and Hove Wellbeing service on 0300 002 0060)

 

What if I need help more urgently?

If you currently receive a service from the Trust, such as a psychiatrist or local community mental health team, then make contact with them as soon as you can. It may be helpful to refer to your care plan, which should have details of who to contact in an emergency. If you do not receive any of our services, the best thing to do is to get in touch with your own GP (family doctor). They may be able to help you themselves or put you in contact with more specialist mental health services. If you need to speak to someone urgently, or out of business hours, you may find one of the following telephone numbers helpful.

Sussex Mental Healthline - 0300 5000 101 - Telephone support and information Available Monday to Friday 5pm – 9am, and 24 hours at weekends and Bank Holidays.

Samaritans - 116 123 -  FREE, 24 hours, seven days a week. Confidential and non-judgemental emotional support whenever you need someone to talk to.

Saneline - 0845 767 8000 - Available 12pm - 2am. Saneline is an out-of-hours telephone helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems.

NHS 111 - 111 - Available 24 hours, 365 days a year NHS 111 is a free number to call if you need medical help fast, but it is not a 999 emergency. It can provide advice and information about health and the NHS so that people are better able to care for themselves and their families. 

Emergency - If you are experiencing suicidal thoughts and do not think you can keep yourself safe, please attend your local Accident and Emergency department. 

Sussex Partnership NHS Foundation Trust has a leaflet on Confidentiality – Keeping Information Safe regarding your Personal Information and how we use it and Freedom of Information for patients, please see the link below.

Download Trust Confidentiality Leaflet